Networking and Telecoms services in Birmingham

Networking & Telecoms

Internet availability, speed and value are key aspects to choosing the right connectivity for your organisation. We can assist with: Fibre broadband, Leased Lines & Cloud Telephony.

Internet availability, speed and value are key aspects to choosing the right connectivity for your organisation. We can assist with:

  • Fibre broadband
  • Cloud Telephony
  • Leased Lines

Fibre Broadband (FTTC)

Fibre broadband is a new type of broadband that is currently being deployed in the UK which uses fibre optic cables to help increase the speed of your broadband connection. It is often referred to as 'super-fast broadband' or 'next-generation broadband' as it offers faster speeds than have been available to date using older generation networks. It is available to both home and business users.

Fibre-to-the-Cabinet (FTTC) involves running fibre optic cables from the telephone exchange or distribution point to the street cabinets which then connect to a standard phone line to provide broadband. This is combined with a copper cable from the cabinet to the home or business which uses VDSL or similar technology that can deliver much faster speeds over shorter distances.

All of our fibre broadband products including the new Superfast EtherStream product can be installed very quickly, normally within 30 days. If you do not see a product that is suitable, please contact us to discuss your particular requirements.




FTTC 40/2



FTTC 40/10



FTTC 80/20



EtherStream 160/40



EtherStream 320/80



A connection or migration fee may apply and you may also require a router.

Cloud Telephony

About the Horizon Solution

Cloud Telephony from IT Contact in Birmingham

Horizon is a complete communications service for business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.

The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisations changing requirements, while your employees can manage calls easily and effectively.

With only a minimal capital outlay required, a reliable and proven service, and a jargon free approach to telephony and communications, Horizon is suitable for any sized business looking to improve their productivity and image.

The Benefits of Horizon

Features you can easily control - Horizon puts you in complete control of your phone system and is provided with an extensive range of call handling and management features, all operated through an easy-to-use web interface. We will configure the whole entire set up to your requirements.

An on-demand service with no hidden costs - As Horizon is hosted on your behalf; you only pay for what you need on a simple per seat basis. As you are not buying a PBX, there is no major hardware investment and there are no financing costs to consider.

Key Features

  • Cloud based telephone system
  • Web portal log-in
  • Call recording (ability to record some or all of the calls – storage is chargeable)
  • Ability to retain existing numbers or add new numbers
  • Music on hold
  • DDI for each user
  • Voicemail
  • Voicemail to email
  • Auto Attendant
  • Mobile twinning (twin your mobile with your landline number)
  • Telephone number presentation
  • Who called me?
  • Hold & call pick up
  • Call Park
  • Date & out of hours scheduling
  • Call waiting
  • Call forwarding
  • Hunt group
  • Remote working
  • Hot desking
  • Block calls from unwanted numbers
  • Reject calls if the number is withheld
  • Present an alternative number for outgoing calls
  • Do not disturb function
  • Loud speaker
  • Call history
  • Built-in DR (disaster recovery) function

Leased Lines

Leased Lines offer guaranteed symmetrical bandwidth, high availability and a reliable connectivity option for your business. For a completely secure connection, Point to Point Leased Lines connect your company sites with permanent and dedicated fast data lines. The private line only carries communications and traffic from your company, resulting in a guaranteed level of service. The line can be used for data, video and voice and is most effective when sharing bandwidth hungry applications between different offices. High speed connections up to 1GB are available.

Key Features

  • Dedicated, high speed Internet connection
  • Voice SIP Trunks with QOS
  • Fully managed connection to combine all communication needs
  • Dual circuit (primary and backup) options
  • Higher bandwidths and lower latency
  • Symmetrical speeds
  • Lower total cost of ownership

A Leased Line from ITCONTACT provides a permanent high quality stable Internet & voice access. Our leased line service is fast, secure and supported by a comprehensive SLA. Our Leased Lines are managed and monitored 24/7 365 days per year.

How much bandwidth do I need?

When considering which type of connectivity would best suit your needs, we will help you determine how much bandwidth you need, both up and down stream. Your office location and data transfer are also important factors along with how critical internet connection is to your business.