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IT Support services in Birmingham

IT Support

We have provided IT support for more than 16 years and our service helps over 250 SMEs, charities and other organisations across the West Midlands and further afield.

We have provided IT support for more than 16 years and our service helps over 250 SMEs, charities and other organisations across the West Midlands and further afield to keep their businesses running smoothly thanks to a combination of remote assistance and onsite proactive support visits. Our support packages are customized to what your organisation actually requires rather than a set cost against a checklist of staff numbers or computers, so we always offer the best value.

Priding ourselves in providing a flexible service we will assist your users at the office, home and when mobile through the use of specialist remote support software and a helpdesk system designed to ensure issues are recorded and dealt with promptly. The dedicated helpdesk provides access to experienced Microsoft Certified Engineers with considerable experience of Microsoft and Apple desktop and server systems. We also provide contact details for emergency out of hours support.

As part of our support we include regular site visits to undertake proactive maintenance and to work more closely with you, ensuring that a good working relationship is built with an understanding of how you need to operate. These visits help to prevent problems from occurring through performing thorough onsite checks of the system and also delivers value-added services which goes beyond the fixing of problems.

Monthly reports breakdown the issues dealt with each month allowing you to understand what has been worked on.

All of this is provided for a fixed monthly cost and no long term contracts protecting you from unexpected service charges.

In a nutshell we provide:

  • Experienced, friendly support staff
  • Unlimited helpdesk support
  • High availability of service via phone and email
  • All-inclusive service protecting you from additional service charges
  • Included regular support visits onsite to undertake proactive maintenance
  • No additional charges for visits to resolve issues
  • Monthly helpdesk reports