Frequently Asked Questions
We have provided IT support for more than 16 years and our service helps over 250 SMEs, charities and other organisations across the West Midlands and further afield.
Frequently Asked Questions
We provide a complete range of IT support services, including helpdesk support, Microsoft 365 management, cyber security, network support, server management, cloud services, backup and disaster recovery, hardware procurement, and strategic IT consultancy.
Uniquely we offer a point of contact immediate response, so no prolonged waiting to hear from someone to get started! Escalation response times depend on the severity of the issue but wherever possible we aim to get the issue resolved or progressed immediately.
Yes. Most issues can be resolved remotely for faster response times, but we also provide onsite support when required.
We support organisations across the UK, with a strong presence in the West Midlands. Remote support allows us to assist clients nationwide.
Absolutely. We specialise in Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams, Intune, and Microsoft Copilot deployment and management.
Yes. Our cyber security services include Multi-Factor Authentication (MFA), email security, endpoint protection, vulnerability assessments, security awareness training, dark web monitoring, and compliance guidance.
Yes. We can assist with incident response, business continuity, recovery planning, and recommendations to prevent future attacks.
Yes. We provide flexible support packages with predictable monthly pricing, helping organisations budget effectively for their IT needs.
We work with organisations of all sizes, from small businesses and charities to larger multi-site organisations and public sector bodies.
Yes. Our support team is UK-based and provides friendly, professional assistance from experienced IT specialists.
Yes. We can migrate your systems, emails, files, and applications to secure cloud platforms such as Microsoft 365 and Azure.
You can contact our helpdesk by phone, email, or through our support portal. Our team will log, prioritise, and track your request through to resolution.
Yes. We use monitoring tools to identify and resolve many issues before they affect your users, helping minimise downtime and disruption.
Yes. We can provide laptops, desktops, servers, networking equipment, software licensing, and installation services from leading vendors.
We combine responsive support, proactive monitoring, cyber security expertise, and strategic advice to keep your business secure, productive, and ready for growth.
Yes. We have extensive experience of supporting and providing both Windows and Apple equipment, often there is a hybrid environment where both are present and we integrate them seamlessly.